Shipping & Return Policy

 

Order Processing

Order Acceptance Policy
 

All orders placed with United Products are subject to our acceptance. We reserve the right to decline (i.e. not accept) any order up to the point of the order being dispatched and an invoice for the order being issued. We will not dispatch an order until we have received payment in full for the total value of the order or if the customer has a credit account with us. Automatic confirmation of successful order placement and/or receipt and/or processing a payment for the order does not constitute acceptance of the order by us. If we decline your order after a payment for the order has been received/processed we will contact you with the details and refund the payment in full.
 

Backorders
 

Backorders can occur when you purchase a quantity of products which is greater than available in stock.  We will contact you either by phone or email if we need to order the stock to fulfil your order with information on price, if different than the quoted price, and delivery time frame.  You can decide whether to accept a partial shipment of your order or wait until we can fulfil your order.  Please note, there may be additional shipping costs if you request a partial shipment of your order.

Payment Methods

We must receive cleared payment in full for the total value of the order before we will accept and start processing your order unless you have a credit account with us. The following methods of payment are accepted:
  • Credit Card ( we charge your account on the day we ship your order) 

    (no fees)
     
  • Electronic Bank Transfer 

    Bank: Commonwealth Bank
    Name: XEC Pty Ltd t/a United Products
    BSB: 062 110
    Account Number: 1026 2442
     
United Products takes no responsibility for any delays associated with processing your payment by third-party financial institutions.

Shipping
 
Shipping charges apply to all orders placed unless agreed with management prior to order. Our shipping cost is calculated on the weight, volume and delivery postcode for every order. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours.

We normally use Australia Post as well as a number of other courier services and will take care to ensure that we get the best value service for our clients.  Please let us know when you are placing an order if you prefer to use your own courier account or wish to pick up the order.

Delivery Times

Normal delivery times for items in stock are 1-2 days from payment clearance. These timelines are guidelines only.  United Product does not take any responsibility for any delays in shipping. Where possible we provide consignment details and courier tracking numbers to customers, so please contact the corresponding courier company to track your shipments. You can contact us on 07 5539 4449 if you would like to enquire about the tracking number for your order.

Loss and Damage

Signing for Delivery - where applicable, the customer is responsible for ensuring that either they or their authorised representative inspect the goods prior to accepting the delivery and signing the Proof Of Delivery (POD) document. Each delivery should be checked for completeness (i.e. enclosed goods as per accompanying packing slip) and any transit damage. Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or transit damage.
  • Signing of a Proof of Delivery (POD) document confirms that the consignment has been delivered in full and in good condition (i.e. no visible physical damage). POD should only be signed once the goods have been inspected as a clean signed POD will void any insurance against loss or transit damage.
  • If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the exact damage noted on it including any carton identifier available, signature, name and date as above. If this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.

Additional Fees and Charges

If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion. An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours.

Refund and Return Policy

Statutory Rights
 

No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Trade Practices Act or equivalent State and Territory legislation.
 

Refunds
 

Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or incorrect size of blades. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements.  If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 20-25% may be charged and other non-refundable costs incurred by us (i.e. Credit Card Handling Fee and Freight Costs) will be passed on.
 

Return of Faulty Goods (Under Factory Warranty)
 

BEFORE returning any faulty goods to us you must initiate a return/warranty claim with our Service Department by calling us on 07 5539 4449 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it. .  You must select the faulty item from the list of products you have purchased and provide full description of the faulty item and as much information as possible about the fault /problem. Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide you with instructions on how to return the faulty item. The RA Number is valid for 14 days from the date of issue, in which time the faulty goods must be received by our Service Centre. The RA Number will not be extended or re-issued. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense.  The customer is responsible for the cost of shipping the return goods to us.  Any replacement goods under Warranty will be shipped back to you at our expense.
 

Warranty
 
 
We provide warranties against any faulty welding for all blades we sell effective for 6 months from the purchase date.